The product · Built in Zagreb · Hosted in the EU
One workspace.
Every conversation, every channel, every agent.
SkyDesk gives your support team a single screen where messages, calls, cases, and reports live side by side. Your senior agents stop tab-switching. Your customers stop repeating themselves.
Before SkyDesk
Your support floor right now.
WhatsApp on tab 1. Email on tab 2. CRM on tab 3. Phone on the desk. Slack pinging on another screen.
Your senior agent loses hours every day to tab-switching before a single customer even asks “have we spoken before?”
That is what this replaces.
Workspace fundamentals
The three things every support workspace needs.
01
Inbox that sorts itself
Conversations rank by SLA, channel, and customer history automatically. Your senior agents see the right tickets first.
02
Cases that span channels
Email, call, DM merge into one case with shared notes. The next agent picks up where the last one left off.
03
Reports your CFO will read
Per-channel, per-agent, per-team. Exportable to CSV or your BI tool in two clicks.
Maja, Tuesday 10:42
51 seconds, end to end.
10:42:00 – Instagram DM lands, tagged “VIP, open case from yesterday.”
10:42:14 – Timeline opens. Yesterday’s email at 16:30. Last week’s call at 11:08. Owner: Iva.
10:42:38 – Reply sent, referencing yesterday’s email by line.
10:42:51 – Case auto-closes. Supervisor dashboard pings.
51 seconds. In the old workflow it was seven minutes. Multiply across hundreds of cases per week.
VIP, open case from yesterday.
Yesterday’s email and last call open. Replying now.
Case closed. Supervisor notified.
51 seconds · 1 case · 3 channels merged
The workspace, layer by layer
Three pillars, three supports.
Hero capabilities
Inbox
Unified queue across every channel. SLA timers and skill-based routing built in.
Cases
Bundle related conversations across channels. Internal notes, owners, status – without the enterprise overhead.
Calls
Inbound and outbound voice with recording, transcription, and CRM linking.
Supporting capabilities
Conversations
Real-time threaded chat, full history, attachments, and quick replies.
Hierarchy
Teams, queues, skills routing. Permission roles for agents, leads, and admins.
Reports
Channel and agent analytics, KPIs, exportable boards.
See it on screen
Four screens, one workspace.
No demo data dressed up for marketing. This is the production UI your agents work in every day.
Inbox
Every case ranked by SLA, channel, and history.
Senior agents see the right tickets first. New agents see what is theirs and nothing else.
Case detail
Email, call, DM merged on one timeline.
Status, priority, owner, sub-cases and attachments – all on the same screen as the conversation.
Conversations
Real-time threads with full history.
Switch channels without losing context. Customer profile and active cases stay one click away.
Reports
One board, every channel, every agent.
Channel mix, daily volume, agent throughput – exportable to CSV or your BI tool in two clicks.
What makes it different
Custom-fit, fast to live, EU-resident.
Custom-fit, not custom-built
Configured to your channels, queues, and SLAs – not rebuilt from scratch. You get the platform plus the fit.
Live in 7 days
Mapping call on day 1. Agents trained on day 5. Live traffic by day 7. No quarter-long deployments.
EU data, GDPR by design
Hosted in a Tier 4 EU data center. Aligned with ISO 27001, 22301, 14001, 9001. DPA and DPO available.
Why it exists
Built in Zagreb by people who ran support operations.
We built SkyDesk because the tools we used did not talk. We host inside the EU, answer in your timezone, and ship features in days, not quarters. Average go-live: 7 days.
Pricing
Plans that scale with your floor.
Three plans, one workspace. Pick where you start. Move up as your floor grows.
Basic
€49 / agent / month
Start communicating. For small teams that want to launch fast. Go live in 48 hours.
- OmniCore Inbox voice, email, webchat in one workspace
- WebConnect Widget click-to-chat & call from your site
- Call listen-in & forwarding
- LiveView Dashboard basic real-time activity
- Smart Queue Routing essential ticket routing
- Platform Care hosting, maintenance, security
- Email support 24h response
Most teams start here
Standard
€79 / agent / month
Scale your team. More channels, automation, and analytics, at the best price-to-performance ratio.
- Everything in Basic+
- OmniChannel Expansion WhatsApp, Messenger, Instagram, Webform
- Smart FAQ Assistant automated answers to common questions
- Agent Boost Toolkit templates, quick replies
- Team Collaboration Hub internal notes, hand-off with context
- Unified Customer Timeline every conversation in one thread
- Advanced Insights performance & historical analytics
- Priority support 4h SLA
- Monthly Optimization 1h, configuration & advice
Gold
From €120 / agent / month
Automate & optimize. AI agents, deep integrations, and 24/7 premium support, tailored to scope.
- Everything in Standard+
- AI Agent conversational AI, resolves tickets, backend integrations
- AI Automation Engine intent detection, auto-routing, agent assist
- Advanced Voice Routing skill-based, IVR logic
- CRM Connect Salesforce, HubSpot, custom integrations
- Performance Control Center SLA tracking, workload, agent analytics
- Enterprise Channels Viber and additional channels
- 24/7 Premium Support phone + SLA
- Dedicated Success Manager
Prices exclude VAT. Gold pricing typically lands between €120 and €150 per agent and is tailored to your channel mix, integrations, and scope on a 20-minute call.
Ready to start
Show me your channels. We will show you the workspace.
A 20-minute walkthrough on your data. You leave with the map either way.