The company · Built in Zagreb · Hosted in the EU
Built by people who ran
support floors before they
wrote the software.
SkyDesk is a small Zagreb team building one workspace for European support operations. Same time zone as your floor, same understanding of your customers, same urgency about a dropped thread.
Channels
10
Channels in one timeline. Voice, email, web chat, WhatsApp, Viber, Instagram, Facebook Messenger, AI ChatBot, FAQ ChatBot, web form.
First response
< 30 sec
Median first response with AI, chatbot, and routing engaged. Without automation, support floors typically sit at 1.5 to 3 minutes.
CSAT lift
+10–20 pts
Typical CSAT improvement when teams move from fragmented tools to one omnichannel timeline. Faster replies, better context.
The story
We built the tool we wished existed.
Before we wrote a line of SkyDesk, we ran support operations. We watched senior agents lose hours every Monday hunting for context across Slack, Gmail, and a WhatsApp Business app. We watched customers explain the same problem three times in a single week.
The fix was always the same: bring every channel into one timeline. The tools we tried either cost too much, slowed down past 30 agents, or treated EU residency as an afterthought. So we built our own.
Customer support is not a cost center. It is the most honest part of your business – where promises meet reality. Software should make that meeting easier.
The team
Who you will actually talk to.
No sales script, no SDR layer. The same people who built SkyDesk are the ones who answer your first call.
Ante Beban
Co-founder
Runs the commercial side of SkyDesk, with a track record of building and scaling technology companies across Croatia and the region. Likely the first person you will speak to.
Goran Vorkapić
Co-founder
Built the product around the day-to-day reality of running a call center – scattered channels, missed inquiries, slow first responses. Spends most of his time with customers and the engineering team.
In their words
What teams say after the switch.
“Prije implementacije SKYDESK rješenja, naš tim se svakodnevno suočavao s velikim brojem ponavljajućih upita o statusu pošiljki i terminima dostave. SKYDESK je razvio napredni chatbot prilagođen specifičnostima dostavne industrije, koji razumije kompleksne procese i korisnicima pruža točne informacije u stvarnom vremenu. Danas značajan dio komunikacije rješavamo automatizirano, uz veću brzinu i manji operativni trošak, dok naši agenti imaju više vremena za rješavanje složenih situacija.”
Nikola Planinić
Direktor operacija / COO · IN Time
“U iGaming industriji brzina i korisničko iskustvo čine ključnu razliku. SKYDESK nam je omogućio vrhunski dizajn web chat sučelja koji se savršeno uklapa u naš brand i pruža intuitivno iskustvo igračima.”
“Najveća vrijednost je u brzini – platforma omogućuje izuzetno brzo procesuiranje web chat upita, bez zastoja i uz minimalno vrijeme čekanja. Naši agenti mogu paralelno voditi više razgovora, dok korisnici dobivaju trenutne i relevantne odgovore.”
“Rezultat je veći engagement, duže zadržavanje korisnika na platformi i značajno poboljšano ukupno korisničko iskustvo.”
Marta Marija Škondro
Voditelj odjela online korisničke podrške · Favorit sportska kladionica d.o.o.
“U poslovanju s izuzetno velikim brojem artikala i svakodnevnih upita, bilo nam je ključno imati sustav koji može objediniti sve komunikacijske kanale i povezati ih s našim CRM-om. SKYDESK se pokazao kao idealno rješenje – integracija s CRM-om omogućila je našim agentima brži pristup točnim informacijama o proizvodima i kupcima, što je značajno ubrzalo obradu upita.
Dodatno, implementacijom SKYDESK-a uspješno smo objedinili više od 50 različitih telefonskih brojeva i routing shema, čime smo centralizirali i optimizirali upravljanje pozivima. Danas kroz jednu platformu efikasno procesuiramo veliki volumen dnevnih poziva, chatova, WhatsApp poruka, e-mailova i upita zaprimljenih putem web forme.
Rezultat je bolja organizacija, brži odgovori i značajno unaprijeđeno korisničko iskustvo.”
Bruno Vicković
Voditelj kontakt centra / Head of contact center · Tokić d.d.
Where your data lives
EU-resident, Tier 4, ISO-aligned.
SkyDesk infrastructure runs in a Tier 4 data center inside the EU, operated by MyDataKnox – Sector. Strict physical security, redundant power and cooling, and operations aligned with four ISO standards.
Aligned
ISO 27001
Information security management.
Aligned
ISO 22301
Business continuity management.
Aligned
ISO 14001
Environmental management.
Aligned
ISO 9001
Quality management.
DPA and DPO available on request. GDPR-aligned by design. Subject access requests handled inside the workspace.
How we work
Three values, written on the wall.
Honest pricing
What we quote is what you pay. No “professional services” surprises, no per-feature paywalls.
EU-first, not EU-as-an-afterthought
Tier 4 EU hosting, GDPR-aligned by design, support tickets answered in CET. Not a US product with a Frankfurt region toggle.
Bias to ship
Average go-live: 7 days. Features land in days, not quarters. We do not sell seats – we install workspaces.
Ready to start
Want to see who is behind the screen?
Book a 20-minute call. You will meet the people who built it – not a sales script.
Made in Zagreb · Hosted in the EU · GDPR by design